The Mirvac DifferenceQuality and care
In every detail
For 50 years we have been reimagining urban life in Australia - creating exceptional living experiences through the pursuit of quality and care in every little detail.
A HISTORY BUILT ON
REIMAGINING URBAN LIFE
For over half a century Mirvac has been at the forefront of the Australian development and construction industry, recognised by our peers through more than 800 industry awards and by our customers who have rewarded our unrelenting commitment to quality and care with their loyalty.
Understanding that the customer is at the heart of our success, we have never been tempted to cut corners or compromise on the quality of materials we use, nor the people we employ.
Our reputation for quality has not been earned overnight but over many decades in which we have delivered on our purpose, to reimagine urban life, guided by The Mirvac Difference.
The Mirvac Difference is your assurance that when buying a Mirvac home, you will enjoy peace of mind, dealing with a company that is accountable, responsible, and will always do the right thing by its customers.
This is our legacy.
By reimagining and redefining our urban world, we create seamlessly connected environments where people can live, work, shop, meet and play. We constantly look for and find new ways to help our customers lead fuller, richer, more rewarding lives through the creation and management of unique urban environments.
We look outside the home to see what we can do to enhance life inside the home, creating communities fit for the future, where families can spend more time together, and live and grow in nurturing surroundings that promote health and happiness. Our purpose defines, drives and inspires us, and inspires our customers too.
QUALITY & CARE
In the 50 years since our founding, Mirvac has grown to become one of Australia’s most trusted integrated property companies. Yet we have never lost sight of our purpose. To reimagine urban life in a way that benefits our customers and the communities in which we operate.
Mirvac enjoys an extraordinary level of customer loyalty, not by chance but by adhering to our four guiding principles; we listen and learn from our customers; we test and re-test our products, materials and layouts until we are 100% satisfied; we strive always to design and build better designs; and we stay with our customers until long after the sale is complete.
As a Mirvac customer you’ll come to appreciate our obsession with quality and care in every little detail. It’s what makes us different. It’s the Mirvac difference.
WE TEST & RE-TEST
You’d expect our Mirvac Design team to treat precious things with a little respect. They do, to a point. Before any product or material is included in our schedule of finishes, our designers throw everything at it – red wine, shoe polish, oil, lemon juice, tomato sauce, heavy objects – testing and retesting in our Mirvac Design Lab until we’re certain that you’ll be satisfied. Our obsession with quality means every material, finish and appliance must pass our scrutiny before it finds its way into a home that bears the Mirvac name.
It’s easy for a brand new kitchen or bathroom to look good when we hand over the keys. But life is messy and when those little accidents inevitably happen you can be assured that surfaces are easy to clean, standing up to the test of everyday challenges, and still looking good in 10 years’ time. And it doesn’t begin and end in the kitchen. We are constantly testing our designs for acoustics, durability and liveability.
WE LISTEN AND LEARN
Over the years we’ve won industry awards but the ultimate judgement will always rest with our customers. And while we have some of the world’s best talent all under one roof at Mirvac, across design, development, construction, finance, marketing and sales, it’s to our customers that we always turn to gain insights about how we can design better to meet your changing needs and lifestyles.
It is our customers who continually inspire us, challenging us to rise to new challenges. It begins with your first encounter with Mirvac, continues through the sales experience and long after settlement. Your feedback helps us to achieve our goal and forms a vital part of our internal review process where we interrogate our designs, testing and refining them until they are the best they can be.
Designed by Mirvac, inspired by you.
WE DESIGN AND BUILD BETTER DESIGNS
The people lucky enough to have experienced living in a Mirvac home know what we mean when we say we design and build better. It’s the little, often invisible things, that make the difference. Power points where they ought to be, living spaces that fit furniture, kitchen layouts that are logical, appliances that don’t cost the earth in energy bills and an unwavering commitment to our customers. Best of all? We’re always looking for new ways to be better.
It surprises many to learn that more than 70 per cent of what affects the quality of your home happens out of sight, behind the walls, and that’s why trust and reputation is such an important factor in buying real estate.
There are literally hundreds of little details we include to make living in a Mirvac home a special experience. Like clever out-of-sight solutions for network hubs that allow total technology mobility, or high-performance features that exceed minimum requirements to deliver greater energy efficiency. We’re always looking for new and innovative ways to reduce our customers’ on-going living costs with low energy LED lighting, design and orientation that optimises natural heating and cooling, and water and energy efficient fixtures and appliances.
WE CARE ABOUT SALES AND BEYOND
At Mirvac we believe that our responsibility to our customers continues long after the sales contract has been signed. We’re with you throughout the construction period to settlement and beyond, making sure that your experience with Mirvac is seamless and special. Our settlements team steps into overdrive near completion, assisting every buyer whatever your need. Because we’re here for the long term it means we’re accountable, backing up words with actions.
When a customer buys from Mirvac it is often one of the biggest investment decisions of their lifetime, a contract of trust that we take very seriously. The Mirvac brand has an enduring value that has stood the test of time. Even today, apartments that we built as a fledgling company are still being advertised as Mirvac designed and built, by the owners and agents who recognise the value of our name. It makes us incredibly proud to see properties advertised as “flagship Mirvac-designed building - one owner in 35 years”.
That’s a legacy we’re more than happy to own.
ALL UNDER ONE ROOF KNOWLEDGE
Mirvac’s integrated business model, where we have expertise in urban planning, design, development, construction, finance, marketing and sales all under one roof, is one of our great advantages. It means that we share a long history of knowledge nationally. We anticipate, learn from the past and find future solutions. Our collaborative approach enables seamless project delivery and gives Mirvac the capacity to undertake complex mixed-use developments or projects that require a high level of integrated expertise. It also keeps us nimble and answerable with our after-sales care team providing feedback and customer support throughout the settlement period and beyond.